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Senior Manager- Airside Performance (Upcoming)

Customer Service Delivery



Senior Manager – Airside Performance

Thousands of aircraft movements every day. A complex network of road systems, taxiways, runways, aprons and lighting systems. No wonder the world’s busiest airports need a safe, secure and efficient airside environment. Airside Operations maintains and operates all airside infrastructure and implement the new technologies and that give us industry-leading capacity and efficiency. They do all that in a live environment and put customer service at the heart of it all.

What you'll deliver
• You'll create policy and standards to ensure performance and levels of service across all airside users at DXB & DWC are communicated, understood & delivered in line with the vision.
• You'll work with stakeholders to formulate and deliver collaborative actions to overcome challenges ensuring the highest levels of performance and customer service.
• You'll develop procedures and processes to ensure that daily aircraft operations and turnaround activities are optimized to provide the highest levels of performance and service quality.
• You'll develop daily service contract principles with key stakeholders associated with aircraft operations and turnaround activity.

What you bring
• You'll be educated to a degree level.
• You should have at least 8-10 years’ postgraduate experience, 5 years of which is in a management position preferably in the field of airport operations and/or transport logistics. 
• You should have background in GCAA CAR documentations, IATA, Air Traffic Control and Airspace Management, and Ground Handling Management and Operations.
• You should be familiar with Aircraft Turnaround Procedures and industry best practices.

Life at Dubai Airports
Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.