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Head - Experience Design - Upcoming Position

Strategy & Development





Head – Experience Design - Upcoming Position


The strategy group maps out where we’re going, what that means, and what it looks like. Our Research team analyses the industry so that we’re never playing catch-up. Design translates strategies into award winning products and experiences.  In Program Management, it’s more about the delivery of our strategies into realized benefits. And our Corporate Planning team creates strategy so that we’re agile enough to respond in a fast-evolving industry.




  • You will lead medium and long-term entitative experience design development, being the subject matter expert for; B2B, B2C, for Dubai Airports.

  • Your experience will Drive a culture for a design that puts the customer at the center of the experience design process with a focus on emotional engagement of the customer, into working prototypes and infrastructure solutions that are an economically feasible investment of the experience design.

  • You will lead the curation of experience design solutions across Dubai Airports in line with the development plan objectives and priorities and validate experience designs are performing against original customer insight, and customer requirements.

  • You will actively manage the design interpretation, ensuring all experience design outputs are a fully considered solution responding to the original customer requirements.




You will be educated to degree level or equivalent in customer experience design and management, focused on innovative service design. It is expected that you will have been in a similar role between 5 to 10 years. 



Experience & Knowledge


Alongside project delivery experience together with exposure to live operational construction development, your role is primarily focused on front end design and definitions. 


You should also have:

  • Innovation and application of customer research information to experience design.

  • Application of new technology in an operational and commercial environment.

  • In depth understanding of customer product and service design, including concepts and applications.

  • Comprehensive analytical and research skills.

  • Strong commercial astuteness.