Senior Manager - Commercial Services
THIS IS WHAT AGILITY FEELS LIKE
Senior Manager- Commercial Services
Revenue. Reputation. Relationships with 1300 organisations. Our team’s task is as challenging as it is complex. They develop the revenue that drives our profitability, funds future development and improves customer service. From flights to fuel, parking to property leasing, and in-flight meals to landside lattes, they make the best of every revenue stream through fresh service propositions.
What you’ll deliver
• You will be responsible for driving continuous improvement across commercial activities that cover space, brand and non-aero, ensuring the enhancement of the customer experience and service levels
• You’ll monitor and report the progress of commercial services, including KPI’s, corrective actions and improvement plans
• You’ll be responsible for supporting the overall DA Commercial strategy with a focus on reputation, customer service and revenue
• You will work closely with internal and external stakeholders to ensure the delivery and evaluation of agreed objectives and strategies
What you bring
• You’ll be educated to Degree level in a Business Management related field
• You should have at least 7 years’ experience within the Commercial Services field
• You’ll have a comprehensive experience of developing and implementing Service Improvement Programs
• Excellent stakeholder management skills will be key.
• Any previous experience with global airport benchmarking would be advantageous
Life at Dubai Airports
Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.