Jump to main content

Senior Duty Manager- Airport Terminals

Service & Operations



Terminal Service Delivery
Senior Duty Manager- Airport Terminals

It’s the team’s aim to make sure all passengers are delighted with their airport experience – from the moment they arrive at the airport to when they board their flight. Alongside others, they oversee terminal facilities such as infrastructure at security, check-in and immigration. Like them, you’ll make customers feel they’re at the heart of it all.

What you'll deliver
• You'll act as a representative of Dubai Airports within the terminals, ensuring an exceptional passenger experience is delivered at all times
• You'll be accountable for the management of the supporting customer service delivery teams across the various terminals
• You will work closely with other service partners to drive operational and service excellence
• You will continuously resolve passenger and stakeholder issues promptly and proactively 
• You will lead, mentor and coach the team on-shift,consistently acting as a role model by demonstrating engagement and motivation
• You will maintain a constant overview of airport operations, understanding the key relationships and links between various aspects of the airports activities

What you bring
• You will be educated to a degree Level.
• You will have a minimum of 10 years’ experience in a related role within an airport environment
• Previous experience in managing service delivery teams
• Excellent stakeholder management skills
• Excellent communication in English
• A Service-centric attitude and the ability to instill the same in subordinates and those around you

Life at Dubai Airports
Fast-moving and fast-growing, Dubai Airports is a business that’s all about delivering great airport experiences, 24 hours a day. Life here means always pushing – and being pushed – to work better and smarter. With us, you’ll be encouraged to be the best you can be. You’ll be part of the team that connects the world. And at every opportunity, you’ll go beyond; delivering an advanced, innovative future for yourself and our business, and making an impact that delivers for Dubai.